PRIVACY POLICY

Last updated: 22 September 2026

This Privacy Policy describes how Rojhana Lama ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from [https://www.rojhanalama.com] (the "Site").

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Order Information: When you make a purchase, we collect details such as your name, billing address, shipping address, payment details (processed securely via our payment gateways), email address, and phone number.

  • Device & Usage Information: We automatically collect information about your device, including your web browser, IP address, time zone, and how you interact with the Site (using cookies and analytics).

2. How We Use Your Personal Information

We use your personal information to fulfil our agreement with you and run our business effectively:

  • Order Fulfilment: To process payments, arrange shipping, and send order confirmations or tracking details.

  • Customer Support: To respond to your inquiries, returns, or support requests via studio@rojhanalama.com.

  • Site Optimisation: To analyse site analytics, improve user experience, and protect against fraudulent activity.

3. Sharing Your Personal Information

We do not sell your personal data. We only share your information with trusted third-party service providers who assist us in operating our business:

  • Squarespace: Our website and online store are hosted on Squarespace. You can read how Squarespace uses your Personal Information here.

  • Delivery Partners: We share your delivery name, address, and email with courier services (such as Royal Mail) solely to fulfil and track your shipments.

  • Payment Processors: Payments are handled via secure third-party processors (e.g., Stripe, PayPal). We do not store your full card numbers.

4. Your Rights Under UK GDPR

If you are a resident of the UK, you have rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR):

  • The right to access the personal information we hold about you.

  • The right to request that your personal information be corrected, updated, or erased.

  • The right to object to or restrict processing of your data.

To exercise any of these rights, please contact us using the details below.

5. Cookies

Our site uses essential cookies to make the website and checkout work properly, alongside functional/analytics cookies to understand site traffic. You can manage your cookie preferences through your browser settings or our site cookie banner.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request, please contact us by email at studio@rojhanalama.com.